We buy and sell a lot of trains. Scott has been in the model train business for almost 30 years now from the start in 1975 in his parent's garage. We really do enjoy the model train business and we really want you to be happy with what you buy and have an overall great experience. We obtain the majority of our trains from private collections and defunct hobby stores. We have a tremendous variety of items and it is constantly changing. Here is a look into our operation:
We do not currently have a complete inventory list of our stock, but we do offer most, but not all, items for sale here, for at least 24 hours before we list them for sale on eBay typically starting Sunday - Thursday nights on eBay without reserve.
All of our older Prewar and Postwar items are cleaned, tested, and repaired, if needed, by our three repairmen and supported by our parts inventory. The pictures of our repair slips in our auction photos are filled out by our repairmen for that item being sold. Sorry, but we currently do not sell parts at this time, but we plan to in the future.
Hours: Our hours of operation are Monday - Friday, 8:00AM to 4:30PM EST, excluding holidays. We are not open on weekends. If you send us questions after 4:00 or so that end that same evening, you will probably not get an answer, since we are not here! - Sorry about that! Please send your questions in at least a day before the auction ends, or on Friday for auctions that end on Sunday nights.
Systems: At the end of each auction you will receive an email from us congratulating you as the winner and that email will also have a link for you to checkout and pay for your purchase. When you check out from eBay or PayPal you will be redirected to the ChannelAdvisor website where your auction winnings will be added to our shopping cart. You can also then add more items from our store that we have for sale there as well. The shopping cart system also calculates your shipping cost for you including combined shipping discounts. You can create an account for yourself there to simplify the process when you come back. We will soon be listing additional items to complement what we are also selling on eBay like track, catalogs, videos, and all sorts of other cool things.
Integrity: We operate our business with integrity and are proud of our feedback rating of 99.5%. We would really like it to be 100%, but seems several folks would prefer just to leave negative feedback instead of contacting us to resolve problems. PLEASE contact us first if you have a problem so we can correct it. Both Scott and Milinda are TCA members and Scott's membership number is 75-8067. Scott is also a member of LCCA and TTOS. Over the past four years we have posted well over 100,000 auctions.
Our Process & Problem Resolution: Our general manager and resident train expert, Tommy Feldman, reviews all of the auctions to catch any inaccuracies before they go up on eBay. While we try to be as accurate as possible, we are human and we occasionally make mistakes or overlook things, or use duplicate a picture when we shouldn't have, but we are really committed to getting it 100% right all the time to ensure your satisfaction. If you receive an item that is not in the described condition, or if you are not happy, you can always send back your purchase for a full refund or repair, or we will make an agreeable adjustment. If it is our fault we will pay the shipping charges both ways. We do strive to make your experience with us as positive as possible and do everything we can to make things right and you are always welcome to return an item for a full refund. Please notify us within a week of receiving it if you have a problem. You can contact us. We typically receive several hundred emails daily and we are usually always a few hours behind, especially in the morning, but we are typically caught up by the end of the day. We have the largest backlog on Mondays and we appreciate your patience in waiting for our reply.
Our Team: Scott - Is the owner of the business and the buyer Milinda - Puts up with Scott and helps out with everything Tommy - Is the General Manager and resident train expert Jackie - Is the Office Manager Sheri - Is the Copywriter Manager Everyone Else - Gets everything else done
Payment Expectations: We do expect you to pay us in a reasonable amount of time (10 days). We'll send you a second and then a final notice, if we haven't received your payment we will open a nonpaying bidder case with eBay and we may also leave negative feedback as well. Our goal is for both of us to have a positive, timely completion to our transaction.
Overall we hope that you will enjoy working with us!
Contact Information: You can contact us here.
We are always looking for more trains to sell, and prefer to buy medium to large collections in the $10,000 - $100,000 range, or more, but of course will consider any size deal. If you are the first person to refer a collection to us, and we buy it, we will pay you a finder's fee! Our finder's fee is 2% of what we pay the owner for the trains.
This is Scott, ready to purchase your trains.
We believe selling your trains comes down to how important the following three factors are to you:
1. Getting the highest price 2. How much work are you willing to do 3. How fast do you need the money?
Check out the pages we have created to help you through this difficult process. Let us know if you are interested in selling your trains in a group to us. Feel free to contact us with your train list, or fax it to us at 413-280-1546.
Thank you for all of your purchases, support, and kind positive feedback. You have made us one of the largest sellers on eBay. We will continue to search the country for more trains to offer you to purchase. We appreciate your business and will continue to work hard to earn it in the future. We love it!
Scott, Milinda, and the Trainz Team